Terms of service

Effective Date: 9th March 2025

Welcome to PDK Wood Products & Crafts (“PDK”, “we”, “us”, or “our”). By accessing or using our website (the “Site”) and/or placing orders for our physical products, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Site.

1. Who We Are

PDK Wood Products & Crafts is a UK-based business specializing in handmade wood and craft products.
Contact Information:

  • Email: Please click here to fill in our contact form

  • Postal Address: 22 Perrott Close, North leigh, Oxfordshire, OX29 6RT, United Kingdom

2. Acceptance of Terms

By using our Site, you agree to these Terms of Service as well as any future amendments posted on this page. These terms apply to all visitors, users, and others who access or use the Site.

3. Use of the Site

  • Personal and Non-Commercial Use: You may use the Site solely for your personal, non-commercial use unless you obtain our express written permission to use our content for commercial purposes.

  • Compliance with Laws: You agree to comply with all applicable laws and regulations while using the Site.

  • Content Ownership: All content on the Site, including text, images, graphics, logos, videos, and other materials, is protected by copyright and other intellectual property laws. Unauthorized reproduction, distribution, or public display is prohibited.

4. Purchases, Order Fulfilment, and Payment

  • Placing Orders: By placing an order on our Site, you agree to our sales, delivery, and return policies.

  • Payment Methods: Payments are processed securely via Squarespace Payments. By making a purchase, you agree to pay the applicable fees and charges.

  • Delivery Services:

    • We use trusted courier services including Royal Mail to deliver your orders. Shipping costs, where applicable, will be clearly communicated at checkout.

    • Additionally, you have the option to book an appointment to collect your order in person. Instructions for scheduling in-person collection will be provided during the checkout process.

  • Order Processing: We strive to process and dispatch orders promptly. Please note that processing times may vary, and any estimated delivery dates provided are for guidance only.

5. Returns

  • Return Policy: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery, subject to the following conditions:

    • Products must be returned in their original condition and packaging.

    • Return shipping costs and procedures will be communicated when you initiate a return request.

    • Refunds will be processed once the returned item has been received and inspected.

  • Exceptions: Please note that certain custom or bespoke items are not eligible for return. Any such exceptions will be clearly noted on the product page.

6. User Comments and Content

  • Public Comments: We welcome your comments and reviews on our Site. However, any public comment must not infringe on copyright, violate applicable laws, or be defamatory. You are solely responsible for any comments you post.

  • Protected Assets: You may not share links to or otherwise distribute protected assets (such as images, videos, or other content designated for members) without our explicit permission.

  • Reporting Copyright Infringement: If you believe that any content on our Site infringes your copyright, please notify us immediately via email with a description of the infringement and the affected material.

7. Intellectual Property Rights

  • Ownership: All content and materials on the Site are owned by PDK Wood Products & Crafts, our trusted suppliers, or our licensors, and are protected under copyright, trademark, and other intellectual property laws.

  • Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal use only.

  • Commercial Restrictions: You may not use any of our content for commercial purposes without our prior written consent.

8. Governing Law

These Terms of Service and any disputes arising from your use of the Site shall be governed by, and construed in accordance with, the laws of the United Kingdom without regard to its conflict of laws principles.

9. Modifications and Updates

We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes.

10. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us using the information below:

  • Email: Please click here to fill in our contact form

  • Postal Address: 22 Perrott Close, North leigh, Oxfordshire, OX29 6RT, United Kingdom