Privacy policy

Effective Date: 8th March 2025

Welcome to PDK Wood Products & Crafts (PDK). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Our business, based in the United Kingdom, complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

Personal Information:
 When you interact with our website—for example, when placing an order or contacting us—we may collect personal information such as your:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Details relating to your purchase

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Payment Information:
 When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Communications:
 If you contact us via email, your email address and any other information you provide may be recorded to respond to your inquiry.

 When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Zoho Mail to enable your email to reach us.

Usage Data:
 This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies:

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders.

  • Communication: To send you order confirmations, updates, and responses to your inquiries.

  • Service Improvement: To analyze website usage and enhance our services.

  • Legal Compliance: To meet our legal obligations and resolve disputes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill your orders and provide you with our services.

  • Consent: When you have provided consent for specific communications.

  • Legal Obligations: To comply with applicable laws and regulations.

  • Legitimate Interests: For our business operations, such as improving our website and services, provided your rights are not overridden.

4. Third-Party Service Providers

To operate our website and process transactions, we share your information with trusted third parties:

  • Squarespace Payments: Handles payment processing securely. For more information, please review their privacy practices.

  • Zoho Mail: Manages our email communications. Their privacy policy governs how they handle your information.

5. Data Storage and Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

6. International Data Transfers

If your personal data is transferred outside the United Kingdom, we will ensure that adequate safeguards are in place in accordance with applicable data protection laws.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request access to your personal data.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data, subject to legal requirements.

  • Restriction: Request restrictions on how your data is processed.

  • Objection: Object to certain processing activities.

  • Data Portability: Request a copy of your data in a commonly used format.

To exercise these rights, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via:

  • Email: Please click here and fill in the following form.

  • Postal Address: 22 Perrott Close, North Leigh, Oxfordshire, OX29 6RT, United Kingdom